Terms and conditions

1About these terms

These Terms & Conditions govern your use of the Avora website and the provision of services by Avora, an independent UK web design and digital solutions business.

When you purchase services, these terms form part of the agreement alongside the accepted quotation, proposal, statement of work, invoice or separate written agreement. If they conflict, the specific written project agreement will normally take precedence for that project.

2Services

Avora provides services that may include website design and development, mobile optimisation, hosting and launch support, domain setup, SEO, analytics, enquiry systems, conversion improvements, branding, visual identity, copywriting, ongoing support and performance reporting.

The exact services, deliverables and exclusions for each project will be stated in the relevant quotation, proposal or agreement.

3Quotations and project start

Unless stated otherwise, quotations remain valid for 30 days and are not binding until accepted. Avora may decline a project before accepting it.

A project will generally begin after the client accepts the proposal, pays any required deposit and supplies the information, content and access needed to begin.

4Scope and additional work

The agreed proposal defines the scope. Work not expressly included may carry an additional charge, including extra pages, substantial redesigns, extra functionality or revisions, integrations, copywriting, SEO, ecommerce, subscriptions, maintenance, meetings or consultancy.

We will aim to notify the client before undertaking significant additional chargeable work.

5Your responsibilities

The client must provide accurate information, required content and materials, timely feedback, necessary access, and reasonable cooperation. Delays in information, approval or access may affect delivery dates.

The client must review and approve content before publication and ensure supplied photographs, videos, logos, trademarks, fonts, testimonials, copy and other materials are lawful, accurate and properly licensed.

The client agrees to compensate Avora for third-party claims arising directly from client-supplied materials where the client lacked the necessary rights, except where the claim was caused by Avora's breach, negligence or unlawful conduct.

6Design, revisions and approval

The included revisions will be stated in the proposal. A revision is a reasonable adjustment to the agreed direction; a complete change of direction or redesign after approval may be additional work.

Avora may apply professional judgement to design, layout, typography, usability and technical implementation while reasonably taking account of the client's requirements.

Before launch, the client must check text, images, contact details, prices, services, links, legal information, business details and functionality. Avora is not generally responsible for errors reasonably identifiable during that approval process, without affecting rights that cannot legally be excluded.

7Functionality and compatibility

Avora will use reasonable skill and care to deliver the agreed specification. Websites nevertheless rely on browsers, devices, operating systems, hosting, plugins, APIs and other third-party infrastructure.

We cannot guarantee identical operation on every device or browser, compatibility with every future update, uninterrupted availability, freedom from every bug, or protection from all third-party changes. Changes outside Avora's control may require additional work.

8Hosting, domains and third-party services

Hosting, domain, email, analytics, payment, plugin, API and other external services are subject to their providers' terms, prices and availability. Avora does not control and cannot guarantee them.

Unless expressly agreed otherwise, the client is responsible for maintaining accounts, subscriptions and renewals. Any hosting or domain management undertaken by Avora will be described in the proposal.

Monthly plans. Where the client takes a monthly plan, Avora hosts the website and provides the services described for that plan for as long as the plan is active.

Website only. Where the client does not take a monthly plan, Avora will, once the build is paid in full, set the website up on hosting held in the client’s name, connect the client’s domain and supply a copy of the website files. From handover, the client is responsible for the hosting account, domain renewal, security, backups, availability and any third-party services the website uses, and Avora is not responsible for the website’s operation. Avora will fix faults in its own work reported within 14 days of handover at no charge. After that, changes are charged at £30 per small change, with larger work quoted in advance. The client can move to a monthly plan at any time.

9SEO, leads and analytics

SEO, conversion, enquiry and lead-generation work will be performed with reasonable skill and care, but Avora does not guarantee search rankings, traffic, enquiries, conversion rates, customers, revenue, profitability or business growth.

Search engines and platforms control their own systems and may change them without notice. Analytics can also be affected by consent choices, blockers, browser restrictions and third-party changes, so reports are indicators rather than complete records.

10Branding, copy and legal compliance

Brand and copy work is based on information and direction supplied by the client, who remains responsible for factual accuracy. It is not legal, financial, medical or other regulated professional advice.

Unless legal advice is expressly included through a suitably qualified professional, the client is responsible for determining which privacy, cookie, consumer, accessibility, business and industry-specific information its website requires. Avora may implement information supplied by the client but does not provide legal advice.

11Intellectual property

The client retains ownership of its supplied materials. Avora retains its pre-existing templates, frameworks, processes, methods, code libraries, reusable components, design systems, tools and know-how.

After full payment, Avora will grant or transfer the rights in final deliverables specified in the proposal. Fonts, plugins, stock assets, APIs and other third-party materials remain subject to their own licences.

Unless the client agrees otherwise in writing before the project begins, Avora may display completed work and identify the client in its portfolio, website, social media, presentations and marketing materials.

12Payments and non-payment

Payment terms, deposits and due dates will be stated in the quotation or proposal. The client must pay undisputed invoices by the due date and may not withhold them because of unrelated matters. Work outside scope may incur additional charges. Avora will always contact the client in writing before taking any of the steps below.

Website build payments

• Work begins once the deposit stated in the proposal has been paid. If the deposit is not paid, the project will not be scheduled.
• The final balance is due before the website goes live. Avora will not launch the website or hand over files until it has been paid in full.
• If Avora agrees to launch before the balance is paid and the invoice is still unpaid 14 days after its due date, Avora may take the website offline and show a holding page until it is paid, after giving at least 7 days' written notice.
• If the balance is still unpaid 60 days after its due date, Avora may close the project. Payments already made cover work already done and are not refundable, and the outstanding balance remains owed.
• Ownership of the design and code passes to the client only once the build has been paid in full (see section 11).

Monthly plan payments

• Monthly plans are paid in advance by recurring payment. If a payment fails, Avora will let the client know and the client will have 7 days to pay.
• 14 days overdue: updates, support and SEO work are paused. The website stays online.
• 30 days overdue: the website may be suspended and replaced with a holding page, after at least 7 days' written notice.
• 60 days overdue: the plan may be ended. Any payments remaining for the 6-month minimum term become due, along with any arrears.
• 90 days overdue: Avora may permanently delete the website files and backups, after giving at least 14 days' written notice.
• A suspended website will be restored within 2 working days of all overdue amounts being paid.
• The domain is registered in the client's name and stays with the client whatever happens. Once the account is settled, Avora will supply a copy of the website files on request.

For business clients, Avora may also claim statutory interest and compensation for late commercial payments under applicable law. Consumer law applies to consumer clients, and nothing in this section removes a consumer's statutory rights.

13Suspension and termination

Avora may suspend or terminate services for substantial overdue payment, missing information, material breach, security risk, unlawful instructions, abusive behaviour or circumstances making continued performance unreasonable or impossible.

Where reasonably possible, Avora will give notice and an opportunity to remedy the issue. Termination does not affect rights or obligations already accrued.

14Cancellation and refunds

Cancellation rights depend on whether the client is acting as a consumer or business and on the project-specific terms. Where statutory consumer cancellation rights apply, including rules for services begun at the client's request, Avora will comply with them.

Refunds are determined by the agreed contract, work already performed and applicable consumer law. Nothing in these terms removes a statutory right to a refund or other remedy.

15Security and backups

Avora will take reasonable security measures for services under its control, but no online system can be guaranteed completely secure. Clients must protect their own accounts and credentials and promptly report suspected compromise.

Unless expressly included, Avora does not guarantee continuous backups. Where backups are provided, their scope and frequency will be agreed separately. Clients should retain independent backups of critical business information.

16Liability

Nothing in these terms excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights that cannot be excluded.

Subject to those protections, Avora is not responsible for matters outside its reasonable control or, to the extent permitted by law, indirect or consequential losses such as anticipated profits, revenue, opportunities, goodwill or savings.

Nothing in this section prevents a consumer from exercising rights that cannot legally be excluded.

17Events beyond reasonable control

Avora is not liable for failure or delay caused by circumstances beyond reasonable control, including major internet or hosting failures, cyberattacks, widespread software or supplier failure, power outages, natural disasters, government action, war, industrial disputes or serious illness.

Avora will take reasonable steps to reduce disruption.

18Acceptable use

You must not use an Avora website, service or system for unlawful activity, malware, unauthorised access, fraud, illegal content, intellectual-property infringement, harassment, system interference or activity creating an unreasonable security risk.

Avora may suspend services where reasonably necessary to protect systems, users or third parties.

19Confidentiality and communication

Each party will protect confidential information received from the other, except where disclosure is legally required, necessary to perform the agreement, made to relevant professional advisers or providers, or authorised by the other party.

Email, telephone, messaging and agreed project platforms may be used for instructions, approvals and contractual notices where appropriate.

20Complaints

To make a complaint, email contact@avorawebworks.com with enough information for us to investigate. We will aim to understand the issue and work towards a reasonable resolution.

21Governing law and general terms

These terms are governed by the law of England and Wales. Subject to mandatory consumer rights and jurisdiction rules, the courts of England and Wales will have jurisdiction.

If a provision is invalid or unenforceable, it will be modified or removed only to the minimum necessary and the remainder will continue. A delay in enforcement is not a waiver.

The applicable proposal, quotation, statement of work and these terms form the entire agreement for the relevant services unless a separate written agreement says otherwise.

22Updates and contact

Avora may update these website terms. The version applicable to a project will normally be the version agreed when that contract was formed unless a later change is required by law or agreed by both parties.

Contact Avora Webworks at contact@avorawebworks.com, through link.me/avorawebworks, or on WhatsApp at +44 7837 014711.

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